SnipTag FAQ is a compilation of all the questions users have ever asked us. Any difficulty, please contact us via the Contact Form. We’ll assist, and may also add your question to SnipTag FAQ if it might help others.
1. I have downloaded SnipTag. What next?
Launch the app, and choose either from the weekly, quarterly or yearly subscriptions (You can change your selection or cancel any time), or the one-time fee option. Read the User Guide to learn about the app’s features.
2. How to print the User Guide?
In the top toolbar, select Help > User guide. Click File > Print.
BATCH CROPPING SCANNED PHOTOS
1. Can I scan photos with SnipTag? How to crop scans?
Scan multiple photos at a time with a scanner, phone or digital camera, then use SnipTag to batch-crop them. Scan as explained in User Guide, and save on your Mac. Launch SnipTag, and import the scans all at once. The app will detect and extract all the photos – saving you loads of time.
2. Do photos have to be placed on a white background for scanning? My photos are glued into an album with black pages.
No, you can scan photos having any solid color background. There should be some contrast between the photos’ edges and the background, that’s all. The background shouldn’t be multi-color or patterned.
3. I followed the scanning guidelines from the User Guide, yet some photos were cropped inaccurately. What to do?
If this happens, do one of the following two things:
- Click File > Preferences > Cropping Engine > Change Apple Vison to Computer Vision, or vice versa. Now re-import the scan, and see if it’s cropped correctly.
- Double-click the scan in Scanner Imports pane > Click Crop button in top toolbar > Manually crop the wrongly cropped or missing photo.
4. The toolbar button (or menu option) that I want to use is greyed out.
If the function you’re trying to use is not available on this screen, it will be greyed out. For example, if editing tools are disabled, you must first select a photo (or photos), then the tools will be enabled.
5. I can’t import photos for cropping. The screen only shows one pane.
- You are in Tag mode. Use Snip/Tag selector to switch to Snip mode. You’ll then see two panes. Import photos into the left pane.
- Your subscription has expired. Click SnipTag > Preferences > Manage, and check / regularize subscription status.
6. Trying to import a photo from Mac desktop, but nothing happens.
See if the file has a ‘cloud with downward arrow’ symbol next to it. If yes, the file is in iCloud. You must download it on your Mac before importing into SnipTag. If there is no cloud symbol, it may be an invalid file type, i.e. not an image file. SnipTag only crops images.
7. I imported a photo, but its filename got truncated. Why?
SnipTag accepts max 56 character filenames, which is quite adequate. If your file name is long because it comprises details about the photo, the correct place to save this information is the metadata Description field.
ADDING CAPTIONS AND METADATA
1. What do I gain by adding metadata to digital photos?
As your photo library grows, it gets harder to find specific photos and recall when and where you took them, what was the occasion and who’s in them. Metadata preserves these details and lets you retrieve photos easily.
Professional photographers can use metadata to assert their intellectual property rights by unobtrusively embedding copyright details into the images. They can also add contact details so customers can find them.
Learn more here.
2. What is the difference between captions and metadata?
Captions are visible, metadata is invisible. When you input the date, place and description for a photo, this information appears as a visible caption below the photo. You can also print it below the photo while exporting. SnipTag also saves these details, as well as many other optional details as metadata tags. The tags stay embedded in the photos even when you export them, and are useful when searching for specific photos.
3. How to add captions and metadata to photos?
Open the app in Tag mode. Select one or more photos. Click Caption button (see below) in the top toolbar. The captions and metadata editor will open.
4. I amended Date Created, but on exporting, the photos shows the current date in Finder – not what I had input.
Don’t worry, your metadata is intact. Finder doesn’t show EXIF or IPTC Date. To view metadata correctly, please use Photos for Mac app, or https://exifinfo.org.
5. I cannot drag and drop photos into the app for editing metadata.
There are two possibilities:
- You are in Snip mode. In this mode, you will see 2 panes. You can only import photos into the left pane for cropping. If you don’t want to crop but add metadata, switch to Tag mode first and then import.
- Your subscription has expired. Check Manage Subscriptions in the App Store, and renew your subscription.
6. I want to rename photos but can’t type anything into Filename field.
SnipTag displays file names as: file name + 3 digits or letters + file format. Select only the file name; you will be able to over-type the new name. Don’t highlight the trailing digits/letters or file format. See below:
7. I don’t know exactly when the photo was taken. How to input only the year or only year and month?
The default format is date/month/year/time. To skip time and date, deselect these boxes in metadata editor (See below). To save only the approx. year, check Circa. Note that on deselecting Month or selecting Circa, Date taken still shows MM / YYYY, but click Save, and the caption below the photo will show only the year.
8. What is time offset, and how do I apply it to a batch of photos?
If you took photos with a camera with a wrong date setting, you may want to shift the date and time stamped on all the photos by the same amount. This is called time offset. This can be done with Photos for Mac app, so we have not duplicated the time offset feature in SnipTag. 
9. I am typing an address into Location field, but there are no matches?
Start by typing the city name, then country, then street name. Every keystroke will reveal different options. Type until you see the desired or most appropriate one.
10. How to tag people by faces?
This can be done in Photos app but not in SnipTag. This is because (unlike dates, descriptions, locations etc.), there is no industry-standard convention for face tagging. That’s why you lose all face-tagging info when you export photos e.g. from Photos for Mac to desktop or any other photo program.
11. Dictation works sometimes and doesn’t at other times. What to do?
Dictation facility is primarily for Description, which require a lot of typing. Avoid dictating File name, Date and Location. First position the cursor by clicking into the field (See below), then click Microphone icon. Wait until you hear the Mic activation ‘ding’ sound, then dictate. Speak slowly and enunciate clearly.
12. Dictation works, but the text transcription is inaccurate.
Speak slowly, loudly and clearly. See https://support.apple.com/en-us/HT202584. Also, check your language selection in System Preferences (See below):
13. How to shorten the caption imprinted below the photo?
In Metadata Editor, click Edit button next to the caption. Edit as you want, then click Save. This won’t affect the long Description you’ve written.
14. I exported pictures to Photos for Mac, and my metadata was still there. But after uploading to my website, it disappeared. Why?
Many web hosting services strip metadata to reduce file sizes, speed up loading or to protect privacy. Facebook, other social networks and messaging services also remove metadata. But if you save photos in your Mac, thumb drive, external drive, cloud service, or Flickr, Google Photos etc., the metadata will stay intact.
15. How to exclude Date and/or Location from Captions?
Click SnipTag > Preferences > uncheck the Date and/or Time check boxes.
16. I added metadata in a PNG file. IPTC and XMP metadata have been saved but not EXIF. Why?
Because PNG format does not support EXIF.
SUBSCRIPTION AND PURCHASE
1. Trying to purchase a subscription. Getting error.
Check that you are logged in to the App Store using your Apple ID, and have a valid payment method linked to that ID.
2. How to decide which of the pricing options is best for me?
For a one-time project or experiencing the app before making a long term commitment, weekly subscription is an inexpensive option. Quarterly subscription for longer projects, and yearly subscription or one-time price options are best for users who plan to use the app on an ongoing basis.
3. My subscription is current, but I deleted the app. What to do?
Re-download SnipTag from the App Store. You won’t be charged again, and your subscription will continue (Can check via SnipTag > Preferences).
4. My subscription is current, but the app doesn’t let me import photos and is asking me to renew subscription.
Click SnipTag > Preferences > Refresh. Sign in with your Apple ID and password, if prompted. Close the ‘Renew subscription’ message box. If your subscription is in order, the app should now work normally.
If the above doesn’t solve the issue, export all photos from SnipTag to your Mac. Then delete the app and re-download from the App Store. This will restore full functionality without any charge. Note that deleting the app also deletes the photos in it – so do export the photos before deleting SnipTag.
5. How to change or cancel auto-renewing subscription?
On Mac, open the App Store app. Go to Account Information > Manage > Subscriptions > Manage. Click Edit to the right of SnipTag, and make the desired changes. For detailed guidance, see https://support.apple.com/en-us/HT202039.
6. What if my subscription lapses and I don’t renew it?
You can still edit and export photos already in the app. However, you can’t import more photos, or get the versions and new features. Since your photo collection is always growing, it’s worthwhile keeping your subscription current – it’s inexpensive and useful.
7. My subscription lapsed two months ago. If I buy a quarterly subscription now, will it last for three months or one?
Subscriptions run for the full duration from the date of purchase or renewal. So a quarterly subscription will last for three months, yearly for twelve months.
SNIPTAG FAQ – OTHER
1. Unexpected behavior e.g. cannot select, rotate, import or export photos, the app crashes, doesn’t recognize your subscription, etc.
Click SnipTag > Quit SnipTag. Relaunch and see if normal functioning is restored. If the problem persists, please email us full details (which screen, what happens/doesn’t happen, model of Mac, MacOS version, app version, screen shots) so we can find and resolve the issue.
2. I got my computer repaired and photos are gone!
SnipTag data is stored on your hard disk. As a result, erasing SnipTag or the disk will permanently erase the data. Therefore, it’s important to back up photos regularly in iCloud, Dropbox, external drive or thumb drive.
3. Can I get a printable PDF of the SnipTag FAQ document?
Of course. Please email us through the app, mentioning SnipTag FAQ in the subject line, so that we can send it to you.
4. My question isn’t answered here.
Email us through SnipTag, providing all the details. Attach a screenshot if it helps explain the issue. We’ll assist, and may also add your question to SnipTag FAQ document.